when do we need to stop investing in change?

when do we need to stop investing in change?

“Our clients are happy”, “The new upgrades to our facilities are fantastic”, “We have just installed wifi across our client homes”.  These are some of the comments we hear across the groups we work with on a daily basis.  Its great to see many groups upgrading their...
organised chaos…is that a thing?

organised chaos…is that a thing?

We spend a lot of our time visiting providers around the country, listening to their issues and getting an in-depth look at their operations and visions for the future.  We get to look at their challenges and come up with new and innovative ways to help do things...
safety and transparency, why bother?

safety and transparency, why bother?

Opening live and ongoing communication between the clients, families and the community, is an approach that is quickly becoming the norm for many providers looking to create an inclusive and personalised support environment.  It goes without saying, that transparency...
the “uber” of support services

the “uber” of support services

With the introduction of the NDIS, and with increased opportunity for clients to exercise choice, the advent of on-demand, “uber-style” models were inevitable.   With decreased entry costs for new enterprises, increased technological abilities and the right market...
the challenges of delivering services under the NDIS

the challenges of delivering services under the NDIS

Mary is one of the millions challenged with a disability. Her ability to maintain independence, engage in the community and continue to have the quality of life she likes is not something that comes easily.  Mary is one of the many funded under the NDIS and now has...

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