NovaCare and hayylo confirm multi-year innovation partnership

NovaCare and hayylo confirm multi-year innovation partnership

Building on the successes of their ongoing collaboration, NovaCare Aged Care Newcastle and hayylo have confirmed a new two-year deal to bring greater innovative developments to the NovaCare community. The ongoing partnership has seen innovation as the standard across...
Where does the customer experience start?

Where does the customer experience start?

The Royal Commission into Aged Care Quality and Safety has had to do the difficult work of investigating the short comings of the sector. While this has been difficult for many, we now have a mandate to address those shortcomings with new and innovative solutions to...
Creating a culture of  collaboration in aged care

Creating a culture of collaboration in aged care

Operational teams in the aged, disability and home healthcare sector work in a complex and demanding environment. They face an ever-increasing workload that can swamp even the most driven operational efforts. Conventional workplace setbacks like team members calling...
Focus on teamwork

Focus on teamwork

Across community services, any leader, manager or team member who’s company excels, understands the value of the customer experience and with it the relationship between the customer experience and future revenue is apparent. When we reflect on this, we see the...
Digital transformation success, its more than technology

Digital transformation success, its more than technology

There are many elements to digital transformation success, however one of the most compelling and powerful ones we see is around partnership. Driving a successful project requires a depth of understanding from all teams, partners and groups involved. Over the many...

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