Innovating with limited funding

Innovating with limited funding

We wanted to take a moment to share how some community support organisations are leveraging innovation within the tight fiscal conditions across Aged / Disability Care. It goes without saying from our experience, that groups who have the ability (resource and funding)...
Going from cyclic to live customer feedback

Going from cyclic to live customer feedback

Opening up your organisation to live and consistent customer feedback can be a scary thought. What do they really think about our services? What about all the extra work we’ll have to do to manage the feedback? When launching a project with a well-known provider...
How to start a digital journey in aged care

How to start a digital journey in aged care

So the time has come to start considering a digital journey for your customers.  We see more and more groups around the country starting this process as it leads to increased satisfaction, decreased costs, and paves the way for new revenue. Preparing to launch your...
A simple way to create a single customer view

A simple way to create a single customer view

So the time has come to create a single customer view.  If you are like the many groups who have multiple platforms, with different types of data such as client, financial, schedule etc, it can easily seem like a complex road to bring these all together to form...
Driving revenue through crowd funded services

Driving revenue through crowd funded services

As the aging population grows and the availability of funding for care services decreases, the need for customer contributions and extra paid services are well known and increasing. Simply look at groups like Better Caring, who like Uber vs Taxi, are reshaping the way...
Forging great customer relationships through communication

Forging great customer relationships through communication

Things happen in the real world. Things we don’t anticipate. Last minute plans, people calling in sick, field staff running late. We understand it’s something we can’t change.  But what groups around the country are doing, is to be ready for these moments, and ensure...

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