how to start a digital journey in aged care

how to start a digital journey in aged care

So the time has come to start considering a digital journey for your customers.  We see more and more groups around the country starting this process as it leads to increased satisfaction, decreased costs, and paves the way for new revenue. Preparing to launch your...
a simple way to create a single customer view

a simple way to create a single customer view

So the time has come to create a single customer view.  If you are like the many groups who have multiple platforms, with different types of data such as client, financial, schedule etc, it can easily seem like a complex road to bring these all together to form...
driving revenue through crowd funded services

driving revenue through crowd funded services

As the aging population grows and the availability of funding for care services decreases, the need for customer contributions and extra paid services are well known and increasing. Simply look at groups like Better Caring, who like Uber vs Taxi, are reshaping the way...
forging great customer relationships through communication

forging great customer relationships through communication

Things happen in the real world. Things we don’t anticipate. Last minute plans, people calling in sick, field staff running late. We understand it’s something we can’t change.  But what groups around the country are doing, is to be ready for these moments, and ensure...
our clients are not online, but who is?

our clients are not online, but who is?

In the course of our journey over the last 4 years, we’ve spent countless hours working with hundreds of providers across the country. In addition to working with some of the largest aged care providers in Australia helping them build great customer relationships, our...
what are customers paying for?

what are customers paying for?

I found myself in a familiar yet somewhat less frequent situation last week.  Whilst initially I viewed this experience as seemingly unrelated to the work we do at hayylo , it quickly revealed a lot about what clients and in general consumers are willing, keen or...

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