Driving revenue through crowd funded services

Driving revenue through crowd funded services

As the aging population grows and the availability of funding for care services decreases, the need for customer contributions and extra paid services are well known and increasing. Simply look at groups like Better Caring, who like Uber vs Taxi, are reshaping the way...
Forging great customer relationships through communication

Forging great customer relationships through communication

Things happen in the real world. Things we don’t anticipate. Last minute plans, people calling in sick, field staff running late. We understand it’s something we can’t change.  But what groups around the country are doing, is to be ready for these moments, and ensure...
Our clients are not online, but who is?

Our clients are not online, but who is?

In the course of our journey over the last 4 years, we’ve spent countless hours working with hundreds of providers across the country. In addition to working with some of the largest aged care providers in Australia helping them build great customer relationships, our...
What are customers paying for?

What are customers paying for?

I found myself in a familiar yet somewhat less frequent situation last week.  Whilst initially I viewed this experience as seemingly unrelated to the work we do at hayylo , it quickly revealed a lot about what clients and in general consumers are willing, keen or...
The ingredients for a client engagement channel

The ingredients for a client engagement channel

I think it’s fair to say that the world around us changes at a rapid pace.  Across Ageing and Disability, the last few years have seen tremendous change that is starting to challenge even the most prepared groups.  Couple this with advancing technology, increased...
How is my loved one doing?

How is my loved one doing?

It’s a great question and one thats asked by families all over the country with a loved one in care. In todays world of busy lives, endless work hours and time poor people, how do we know our loved one’s are being cared for in the best way. Maybe they live at home far...

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