hayylo news

itac2018 and an industry on the verge of greatness

After a few days of riding the wave of hayylo winning the ITAC2018 awards, we have begun to reflect on the event and some of the insights gained from the industry leaders, we were lucky enough to have met and spoken to. What we saw was an industry on the verge of...

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positive outcomes of the royal commission

With the royal commission focusing on the aged care sector set to commence shortly, providers now face an unparalleled opportunity to grow and adapt to a new era of care. Tasked with the objective of looking deep into the industry and its practices, providers are now...

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going digital across community services

If I had to select one prominent theme that we are approached about at least twice a week, it would be the topic of “Digital Transformation in Community Services”. Firstly, what is this? Quite simply, digital transformation is the effective use of digital...

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is the aged care industry just a bad dream

Watching the Four Corners investigation into the aged care sector last night was like waking up from a bad dream. We’ve been working tirelessly here at hayylo for 4 years now trying to find ways to solve some of the biggest issues facing the aging...

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top challenges for home care providers

When it comes to caring for people in their homes, the challenges home care providers face are seemingly endless. From issues with service personnel to the abundance of complex technology and everything in between, home care providers often have their work...

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aged care service – the fastest growing in Australia

Constantly touted as one of the fastest growing industries in Australia, the aged care sector is one that faces significant growth opportunities in the foreseeable future. Given the nation’s growing ageing population, a community over 3.7 million in...

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trends in Australian aged care management

When it comes to aged care, Australia leads the world in terms of its practices and tools. In this regard, aged care management solutions play a decisive role. However, what other trends presently permeate the industry? What will the future hold in terms...

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innovating with limited funding

We wanted to take a moment to share how some community support organisations are leveraging innovation within the tight fiscal conditions across Aged / Disability Care. It goes without saying from our experience, that groups who have the ability (resource...

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going from cyclic to live customer feedback

Opening up your organisation to live and consistent customer feedback can be a scary thought. What do they really think about our services? What about all the extra work we’ll have to do to manage the feedback? When launching a project with a well-known...

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how to start a digital journey in aged care

So the time has come to start considering a digital journey for your customers.  We see more and more groups around the country starting this process as it leads to increased satisfaction, decreased costs, and paves the way for new revenue. Preparing to...

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a simple way to create a single customer view

So the time has come to create a single customer view.  If you are like the many groups who have multiple platforms, with different types of data such as client, financial, schedule etc, it can easily seem like a complex road to bring these all together to...

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driving revenue through crowd funded services

As the aging population grows and the availability of funding for care services decreases, the need for customer contributions and extra paid services are well known and increasing. Simply look at groups like Better Caring, who like Uber vs Taxi, are...

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our clients are not online, but who is?

In the course of our journey over the last 4 years, we’ve spent countless hours working with hundreds of providers across the country. In addition to working with some of the largest aged care providers in Australia helping them build great customer...

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what are customers paying for?

I found myself in a familiar yet somewhat less frequent situation last week.  Whilst initially I viewed this experience as seemingly unrelated to the work we do at hayylo , it quickly revealed a lot about what clients and in general consumers are willing,...

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the ingredients for a client engagement channel

I think it’s fair to say that the world around us changes at a rapid pace.  Across Ageing and Disability, the last few years have seen tremendous change that is starting to challenge even the most prepared groups.  Couple this with advancing technology,...

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how is my loved one doing?

It’s a great question and one thats asked by families all over the country with a loved one in care. In todays world of busy lives, endless work hours and time poor people, how do we know our loved one’s are being cared for in the best way. Maybe they live...

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take the next step!

In this months community news we wanted share some interesting things happening on hayylo. Day after day we are blown away by the ideas created by hayylo users and believe that everyone can benefit from a more open and connected care experience.  If your a...

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dealing with budget cuts, how to make the most of them

It seems, with no uncertainty, that government policies will continue to change the way residential and community based support providers access funding.  Just when we get through a recent wave of changes, we are hit again, with the next hurdle to jump....

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when do we need to stop investing in change?

“Our clients are happy”, “The new upgrades to our facilities are fantastic”, “We have just installed wifi across our client homes”.  These are some of the comments we hear across the groups we work with on a daily basis.  Its great to see many groups upgrading their...

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organised chaos…is that a thing?

We spend a lot of our time visiting providers around the country, listening to their issues and getting an in-depth look at their operations and visions for the future.  We get to look at their challenges and come up with new and innovative ways to help do...

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safety and transparency, why bother?

Opening live and ongoing communication between the clients, families and the community, is an approach that is quickly becoming the norm for many providers looking to create an inclusive and personalised support environment.  It goes without saying, that...

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the “uber” of support services

With the introduction of the NDIS, and with increased opportunity for clients to exercise choice, the advent of on-demand, “uber-style” models were inevitable.   With decreased entry costs for new enterprises, increased technological abilities and the right market...

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the challenges of delivering services under the NDIS

Mary is one of the millions challenged with a disability. Her ability to maintain independence, engage in the community and continue to have the quality of life she likes is not something that comes easily.  Mary is one of the many funded under the NDIS and now has...

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CDC changes push clients to search for new options

With the forthcoming changes to CDC, clients are looking to their providers for increased transparency, communication and co-ordination. In the complex world of service delivery, helping ensure clients needs are met, requires increased communication and seamless...

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the impact of having a remote workforce

So, what happens when our workforces no longer need to come into the office?  What issues does this present and how are groups solving these? As technology drives health providers to look at new ways of working, mobile devices rich with information and functionality...

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