Introducing Hayylo Voice

Because every client deserves to have their call answered well.

Home care is built on trust. Clients trust that someone will show up. That if something changes, someone will let them know. That if they have a question — even a simple one, even for the fifth time — someone will take it seriously and help.

That trust lives in every interaction. Including the ones that happen over the phone.

We've been in the voice space since 2021. Thousands of calls, real providers, real clients — the kinds of conversations that happen every single day. Who's coming today. What time will they be there. Can I move my Thursday visit. And occasionally, something more — a moment of anxiety, a request for reassurance, a client who just needs to feel heard before they're connected to someone who can help.

We've listened to all of it. And what we've learned is that the phone is not a problem to be solved. It's a channel that deserves to be done properly.

Today, we're doing that.

What we're launching

Hayylo Voice is our next-generation AI voice solution, built specifically for home care. It answers your inbound calls, holds a genuine conversation with your clients in their language, resolves the enquiry — and when a person is needed, hands off to your team in a way that feels seamless for the client and requires zero training for your staff.

It is not a menu system. It is not "press 1 for scheduling." It is a real conversation, with an assistant that actually knows your business and is ready to help from the first word.

Why now

The Support at Home reforms have changed the financial reality for every provider in Australia. Margins are tighter. The care management cap is real. The cost of handling routine inbound calls manually — around $7 to $10 per call at a loaded rate of $55 per hour — is no longer something that can quietly sit in the background.

But this isn't only a cost story. It's a care story too.

Your clients call because they want to feel looked after. They want to know their carer is coming. They want to know someone is on the other end of the line who can help them. When that experience is held together by an overloaded team fielding the same questions on repeat, the cracks show — not through bad intentions, but through the simple reality of too much volume and too little time.

Hayylo Voice takes the routine load off your team's shoulders, so the calls that do reach a person are the ones that truly need one. That's better for your operations. It's better for your clients. And it's better for the people on your team who trained to deliver care, not to answer phones all day.

What makes it different

A few things matter here, and we want to be specific about them.

It knows your business. Before Hayylo Voice answers a single call, it's configured to your operating environment. Your cancellation rules. Your change policies. Who to escalate to and when. What it can answer and what it should pass on. It applies your logic — consistently, every call, every language — without variation. Your clients get the right answer, not a generic one.

It hands off properly. When a call needs a person, Hayylo Voice calls your team member first. Before the client is connected, your staff member can ask the assistant anything they need — what the call is about, what's already been said, what the relevant history is. They arrive at the conversation fully prepared, in plain language, without opening a screen. That's what we call Intelligent Handoff, and it's why zero-training is a genuine commitment and not a marketing line. Your team doesn't learn a new system. They just have a conversation — and then another one, with the client.

It connects to what you already have. Genesys, Mitel, Microsoft Teams — Hayylo Voice plugs into your existing phone infrastructure. There's no overhaul, no migration, no disruption. It works with what's already there.

And we're not stopping there. The next step for Hayylo Voice is context awareness — where the assistant already understands the history of a client's recent conversations before they've said a word. The goal is a voice experience where clients never have to repeat themselves, and where every call feels like a continuation rather than a cold start. That's on our roadmap, and it's close.

What this means for your team

We know that technology can feel like one more thing to manage. One more system to learn. One more rollout to navigate while your team is already stretched.

Hayylo Voice is designed with that reality in mind. There is no training threshold. There is no change management program. Your team continues to do what they do — they just arrive at the complex calls better prepared, and they stop fielding the simple ones altogether.

The result is a team that has more capacity for the work that actually needs them. Care coordination. Complex client needs. The calls where a human voice genuinely makes a difference.

Built on what we already know

Hayylo's platform has already reduced admin and scheduling team effort by 50% for providers who have fully adopted it. Voice is the natural next step — reaching the clients that other channels don't reach, and handling the call volume that has always landed on your team's shoulders.

It can stand alone or sit alongside the broader Hayylo platform. Either way, it's ready from day one.

See it for yourself

On the Voice page, there's a demo call — unscripted, with a 78-year-old checking her schedule, pausing mid-conversation, then asking to speak with her case manager. No polish. Just the product doing what it was built to do.

Have a listen and reach out to us to learn more.

[Reach Out To Us →] www.hayylo.com/voice